Refund Policy

Policy Overview & Basic Rules
This refund policy is formulated to standardize the after-sales refund process, protect the legitimate shopping rights and interests of all users, and ensure that every consumer can enjoy a safe and secure shopping experience in our store. All shopping behaviors on this website are subject to this refund policy, and all refund services are settled in Unified US Dollar (USD) currency, including commodity payment amount, refund amount and all fund settlement details. We implement a 60-day unconditional refund application cycle for all products sold on the site. Within 60 days after the user successfully receives the goods, if you are not satisfied with the purchased products, encounter product quality problems, or have other legitimate refund demands, you can initiate a refund application in accordance with the process specified in this policy. This policy applies to all users who place orders and consume on this website, without any regional discrimination or user threshold restrictions, and all users enjoy equal after-sales refund rights and interests.
60-Day Refund Application Scope & Conditions
The 60-day refund period is calculated starting from the second day after the user’s logistics information shows “successful delivery”. Within this valid period, users can apply for refunds for multiple legitimate reasons, including but not limited to product quality defects, wrong product style/size/color delivered by the store, inconsistent product details with the website display, product damage during logistics transportation, and personal dissatisfaction with the product after receipt. For non-quality problem refunds initiated by users personally, users need to ensure that the returned products are kept intact, with no wear, no dirt, no damage, complete original packaging and accessories, and can be resold normally. For refunds caused by product quality problems, logistics damage or store delivery errors, users do not need to bear any responsibility, and we will fully bear the corresponding after-sales costs. It should be noted that any refund application beyond the 60-day valid period will not be accepted, and users are requested to check the goods and confirm the shopping experience in a timely manner after receiving the products to avoid missing the refund cycle.
Refund Processing Cycle & Standard
After the user successfully submits a valid refund application and completes the corresponding return and delivery process (if return is required), our professional after-sales team will complete the review of the refund application within 1-3 working days. After the application review is passed and all return goods are received and inspected to be qualified, we will complete the fund refund operation within 5-10 working days. All refund funds will be returned to the original payment account used by the user when placing the order, and the refund amount is subject to the actual payment amount of the user’s order, settled uniformly in USD. For orders that have not been shipped, after the user initiates a refund application and passes the review, the system will directly trigger the refund process, and the fund arrival time is still subject to the 5-10 working days processing cycle. For orders that have been shipped but not delivered, we will intercept the logistics goods first, and carry out the refund operation after confirming the goods are returned to the warehouse. The arrival speed of refund funds is slightly affected by the user’s payment channel and bank processing efficiency, but we will strictly control the overall processing cycle to ensure that all refund procedures are completed within the specified time limit.
Special Refund Instructions & Exclusion Clauses
In order to standardize the refund management mechanism, partial special scenarios are not applicable to the unconditional refund policy. Products that have been artificially damaged, worn, washed, modified or lost original packaging and accessories by users after receipt do not support non-quality refunds. Customized products and special limited promotional products that are clearly marked on the page do not support unconditional refund unless there are serious quality problems. For refund applications with false reasons, malicious refund behaviors or inability to provide valid product problem proof, our team has the right to reject the application after verification. All shipping costs of the website are borne by us, and no shipping fee deduction will be generated during the refund process. The refund amount will fully cover the user’s actual payment amount, with no hidden deduction items. We always maintain a transparent and standardized refund mechanism, strictly abide by the 60-day refund rule and 5-10 day fund arrival cycle, and fully protect the legitimate rights and interests of every consumer, allowing users to shop without worries.